Behavioral Health Unit Recognized for Patient Experience

Coconut Telegraph

SRQ DAILY SATURDAY PERSPECTIVES EDITION SATURDAY DEC 28, 2019

Chandelle LaForest was struggling for months with a physical illness. Then she says she started feeling worse, mentally. Her physician suggested Serenity Place at Doctors Hospital of Sarasota. Serenity Place is an acute care, behavioral health unit serving people 50 years and older experiencing crises in mental health. It is because of stories like Chandelle’s, Doctors Hospital of Sarasota earned the 2019 Press Ganey Guardian of Excellence Award for Patient Experience in Inpatient Behavioral Health. According to Press Ganey, the award honors those who have reached the 95th percentile for patient experience. The Guardian of Excellence award measures a patient’s likelihood to recommend the facility, teamwork and the overall patient experience rating. For those like Chandelle LaForest, the treatment she received at Serenity Place at Doctors Hospital was life changing. “It’s been a complete change in my life that I am so grateful for,” Chandelle says. 

Doctors Hospital of Sarasota

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